FAQ
Frequently asked questions
The most asked questions about using Catalogtopia, its features and its plans.
General
What is Catalogtopia?
A platform that checks your e-commerce product catalogue against rules. It imports your products from your Shopify store or your XML/CSV feed address and shows missing and wrong information, the products it affects and the recommended fix.
Which businesses is Catalogtopia for?
E-commerce businesses with a Shopify store or an XML or CSV product feed, and the teams that work with them.
Is my data safe?
Store and Meta access keys are stored encrypted, passwords are kept as hashes, and each organisation's data is separated at database level. The details are in the Security section of the Privacy Policy.
In which languages do you offer support?
Turkish and English, by e-mail.
Catalogue management
How do I connect my catalogue?
After creating your organisation you connect your Shopify store or add your XML or CSV feed address, then import with the Import button.
Which formats do you support?
XML feed (RSS 2.0 with Google Merchant fields) and a CSV/TSV feed address. Importing by uploading a file does not exist yet.
Can I set how often imports run?
Not yet: today you start every import. Scheduled automatic sync is planned.
How is the health score calculated?
It is a weighted average of five dimensions: completeness, image, category, attribute and variant coverage. 80 and above counts as Healthy, 50–79 as Needs attention, below that as At risk.
How do you find the root cause of issues?
For Shopify sources we look at how the field arrives from the source: empty, invalid, or a field we do not carry yet. No cause is shown for XML and CSV feeds.
Integrations
Which e-commerce platforms do you work with?
Shopify today, and any platform through its XML or CSV feed address. WooCommerce is planned.
How does the Meta integration work?
Meta Diagnostics is currently in early access and only reads data: it reads item statuses and error types from your Meta catalogue and writes nothing to Meta.
Is there API access?
Not yet; a public API for customers is planned.
Can I get notifications through webhooks?
Not yet; notifications and webhooks are planned.
Billing
When will the paid plans open?
Payments are coming soon. For now you can start free.
Which payment methods do you accept?
No payments are taken at the moment; payment methods will be announced with the payment system.
How do I switch between plans?
Choosing a plan comes with the payment system; today every account uses Catalogtopia free.
Which currency are the prices in?
Prices are in TRY; the USD and EUR amounts use the Central Bank of the Republic of Türkiye's daily forex selling rate. You can change the currency in Settings.
Technical issues
What should I do if an import fails?
Open the run's page in Sync History: why it ended and which products were skipped are written there. Check the feed address and format and import again.
I cannot sign in. What should I do?
Make sure you verified your e-mail; you can send the verification e-mail again. If you forgot your password, reset it with the link on the sign-in screen.
How can I reach you?
Write to the e-mail address on the Contact page.
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