Fix in the right place
Know whether the problem is at the source or in Catalogtopia's import.
PartialThis feature exists in part today. Today the cause is determined for Shopify sources and 5 rules only; XML and CSV feeds show no cause.
Root-cause analysis
See an issue at its cause, not on the surface.
Does a field arrive empty from Shopify, in an invalid format, or is it a field Catalogtopia does not carry yet? Root-cause analysis says so on the issue's page and puts the recommended fix next to it.
- Three cause types: empty at the source, invalid value, field not carried yet
- For the category, category attributes, description, image and title rules
- A recommended fix next to every cause, and who needs to act
- Causes for XML and CSV feed sourcesSoon
- Linking related issuesSoon
- ShopifyAt source-field level
- Recommended fixBy cause
- Affected productsCounted per cause
Sample view
Issue → cause → recommended fix
- Category missing231 productsCauseThis field arrives empty from Shopify.Field: CategoryRecommended fixSet a category in ShopifyNeeds a change at the source
- Image missing or invalid312 productsCauseThe value coming from Shopify is not in a valid format.Field: ImageRecommended fixUpload a photo in CatalogtopiaNeeds a change at the source
- Category attributes missing97 productsCauseCatalogtopia does not yet carry this field from Shopify.Field: Category attributesRecommended fixOn usOn us
Today the cause is determined for Shopify sources only.
How the cause is determined
- The issue is foundA rule finds the missing or wrong field in products.
- The source field is readHow the same field arrives from Shopify.
- The cause is writtenEmpty, invalid, or not carried yet.
- A fix is recommendedFix it at the source, or is it on us?
An issue's cause and fix in one place
The issue's page holds the cause, the number of affected products and the recommended fix together.
Sample view
| Issue | Affected | Severity |
|---|---|---|
| Availability missing | 438 products | High |
| Image missing or invalid | 312 products | High |
| Category missing | 231 products | High |
| Description missing | 186 products | Medium |
Issue detail
High Category missing
231 products
Cause
This field arrives empty from Shopify. (Field: Category)
Recommended fix Needs a change at the source
Set a category in Shopify
This product's category arrives empty from Shopify. Add the product category in Shopify; the next import will bring it across.
What root-cause analysis gives you
Less guessing
Products affected by the same cause appear on one line.
A clear step
What to do is written out for every cause.
More sources Soon
Causes for XML and CSV feeds are planned.
See why your issues appear
Connect your Shopify store; the cause and the recommended fix are ready on the issue pages.